Refund Policy

Refund Policy

Last Updated: June 6, 2026

At NexaCarts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.

  • You receive the wrong product.

  • The product is missing parts or accessories.

  • The product is significantly different from its description.

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and tags.

2. Information Required for a Refund or Return Request

To help us process your request quickly, please include the following:

  • Your Order ID

  • Product Name

  • Reason for the return or refund request

  • A clear photo or a short video showing the issue (if applicable)

Providing complete information helps us verify your request and resolve it as quickly as possible.

3. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Products damaged due to misuse or improper handling.

  • Items returned without the original packaging or accessories.

  • Products showing signs of use or wear.

  • Gift cards, digital products, or downloadable items (if applicable).

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Replacement Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, depending on product availability.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if the product qualifies under this policy.

7. Return Shipping

If the return is due to our error (wrong, damaged, or defective item), NexaCarts will cover the return shipping costs.

For returns requested for other eligible reasons, the customer may be responsible for the return shipping charges unless otherwise stated.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your bank or payment provider, as processing times may vary.

  • If the issue persists, contact our support team.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

NexaCarts
Phone: +91 88221 81540
Email: nexacartsin@gmail.com

We appreciate your trust in NexaCarts and are committed to providing a fair and transparent refund process.